Privacy Policy for SMS Communications

Effective Date: 5/30/2025

Last Updated: 5/30/2025

1. Introduction

YOTA Home Service LLC is committed to protecting your privacy. This policy outlines how we collect, use, and safeguard your personal information when you opt into our SMS communication service.

2. Information We Collect

When you subscribe to our SMS notifications, we collect:

• Your phone number
• Your consent to receive text messages
• Any communications you send in response (e.g., HELP or STOP messages)

We do not sell, rent, or share your phone number with third parties for marketing purposes.

3. How We Use Your Information

• Sending notifications related to appliance repair services, such as scheduling updates, parts order status, and job completion confirmations.
• Providing customer support and responding to inquiries.
• Delivering essential information relevant to your service requests.

4. Message Frequency & Charges

You may receive messages as needed based on your service requests. Standard message and data rates may apply per your mobile carrier’s policies.

5. Data Security

We take appropriate measures to protect your information from unauthorized access, disclosure, or misuse.

6. Opt-Out & Contact Information

• Opt-Out: You can stop receiving messages at any time by replying STOP to our SMS.
• Help & Support: Reply HELP or contact us at (832) 281-6102.
• Further Inquiries: For privacy-related concerns, please reach out via crm@yotahomeservice.com.

By subscribing to our SMS service, you agree to this policy.

Sincerely,
Ivan Oliunin
Managing Member of YOTA Home Service LLC